• What is the cases turnaround time?
Cases turnaround time is normally 7 working days from the time you send to the time you receive.

• What kind of materials does Universal Use?
Universal uses all imported material from USA, German, France, Japan and Switzerland.

• Are the materials from Universal certified?
Yes, all the materials are certified with CE and lot number for traceability.

• Who pays for the shipment of package?
You only need to pay the shipment fee from your country to Universal and Universal will pay the return shipment fee.

• What is your billing process?
You can direct wire transfer deposit to our bank account with below details.
• Beneficial Bank name: Hang Seng Bank Limited
• Beneficial Bank code:024
• Swift address: HASE HKHH
• Account name: Universal Ceramic Dental Laboratory Company
• Account Number: 262-234818-001
• Bank address: 83 Des Voeux Road Central, Hong Kong

• Which shipping company does Universal choose?
We choose FedEx, DHL, and Linex.

• What kind of exporting experience does Universal have?
Universal has exporting experience in USA, Australia, Britain, Norway, France and German.

• Can Universal provide FDA registration document for US customs?
Yes, Universal can provide FDA registration document for US customs.

• Can I send test cases?
Yes, we encourage you to send us test cases to evaluate our service.

• How do you handle remakes?
It is rare happen. If it does, remake case will be handled case by case. To facilitate our process, please send back the original case with new impression and the specific explanation of the problem.